FAQ
WHAT IS TWINKLE SO BRIGHT?
TwinkleSoBright.com is a blog dedicated to trends, must-have items, and the latest releases. We also share updates on sales and highlight the best places for your purchases. Beyond the realms of shopping and lifestyle, we enjoy exploring life’s facets, spreading love, and cultivating a positive spirit. Our objective is to provide enjoyable information and infuse positivity into every post for our readers to share.
The products featured in our posts and shop pages are sourced from our Dutch and international partners. While we do not directly sell products, we collaborate with reputable stores. You can confidently explore and purchase items from our website, as we redirect you to our partner webshops or stores. Rest assured that these are reliable providers offering genuine products. Dutch partners primarily cater to addresses within the Netherlands, while international partners extend delivery abroad.
We take pleasure in keeping you abreast of the latest releases, trends, hypes, and what’s currently in vogue.
HOW TO MAKE A PURCHASE
Making a purchase is a straightforward process. Navigate our website, and select your desired item. Your chosen item will be displayed on your screen. When ready to place an order, choose your country and, for certain items, click ‘add to cart.’ Fill out the necessary details on your cart page. If you require assistance, reach out to us at puspita@twinklesobright.com, and we’ll provide further purchase information.
ARE THE ITEMS 100% AUTHENTIC?
We guarantee the authenticity of all our items by exclusively collaborating with original brands and trusted shops.
SHIPPING, RETURNS, AND ORDERS
When you find items you like on our posts, you’ll be directed to our partner shop or store for the actual purchase. Therefore, the transaction doesn’t occur directly through TwinkleSoBright but via one of our partners. For queries regarding shipping, returns, or orders, kindly contact the shop directly. If you’re unsure how to proceed, feel free to ask for our assistance, and we’ll be happy to help.
DOES TWINKLE SO BRIGHT HAVE A PHYSICAL STORE?
No, we do not have a physical or online store. The transaction takes place through our partner shops. You’re not buying items directly from us but through our platform.
SEE SOMETHING ON SOCIAL MEDIA NOT ON OUR SITE?
If you’re searching for an item not available on our website, our fashion concierge service is at your disposal. You can also reach out via email puspita@twinklesobright.com to contact us.
CAN YOU HANDLE SHOPPING REQUESTS FOR ME?
Certainly, our fashion concierge assists with ongoing shopping requests, including items from stores that may be out of reach or providing a same-day pickup and drop-off service. We ship worldwide, serving clients from Asia, Europe, the USA, the UAE, and beyond. Need something delivered while on holiday? We’ve got you covered.
WHY ARE SOME ITEMS PRICED HIGHER THAN RETAIL?
Items that are fast-selling or hard to find may include a sourcing fee added to the retail price. Fees vary based on the item’s rarity, along with the time and resources needed for procurement.
WHAT PAYMENT METHODS DO WE ACCEPT?
We accept payments via PayPal (credit/debit card) and bank (wire) transfer.
CAN YOU ADVERTISE ON TWINKLE SO BRIGHT?
Yes, advertising is possible, but the products advertised must align with our followers’ interests and our core mission (refer to paragraph 1). We maintain strict relevance criteria and are not an open advertising platform. For more information, see “Blog & Product Promotions”
WHERE TO DIRECT QUESTIONS, SUGGESTIONS, AND COMMENTS?
Feel free to email us at the provided address. Typically, we respond to inquiries within one working day.
IS YOUR PERSONAL INFORMATION SECURE?
Your personal information’s security is of utmost importance to us. Twinkle So Bright regularly scans for security vulnerabilities and employs the latest software updates. For further details, please refer to our privacy policy.